This privacy policy describes how Avora (the “Site”, “we”, “us” or “our”) collects, uses and discloses your personal information when you visit, use our services or make a purchase at Avoraearplugs.com (the “Site”), or otherwise communicate with us (collectively, the “Services”). In this privacy policy, “you” and “your” refer to you as a user of the Services, whether you are a customer, a visitor to the Site or another individual whose information we have collected in accordance with this privacy policy.

Please read this privacy policy carefully. By using and accessing the Services, you agree to the collection, use and disclosure of your personal information as described in this privacy policy. If you do not agree to this privacy policy, please do not use or access any of the Services.

We may update this privacy policy from time to time, for example to reflect changes to our practices or for other operational, legal or regulatory reasons. We will publish the updated privacy policy on the Site, update the “Last updated” date and take any steps required by applicable law.

Collecting and using personal information. To provide the Services, we have collected personal information about you from various sources over the past 12 months, as described below. The information we collect and use varies depending on how you interact with us.

In addition to the specific uses described above, we may use information about you to communicate with you, provide the Services, comply with applicable legal obligations, enforce any terms of service, and protect the Services, our rights and the rights of others.

The personal information we collect depends on how you interact with our Site and Services. When we use the term “personal information”, we mean information that identifies you, relates to you, describes you or can be associated with you. The following sections describe the categories and specific types of personal information we collect.

Information we collect directly from you. Information you provide to us directly through our Services may include:

• Basic information, such as your name, address, telephone number and email address.
• Order information, such as your name, billing address, delivery address, payment confirmation, email address and telephone number.
• Account information, such as your username, password and security questions.
• Shopping information, such as the products you view, add to your basket or add to your wishlist.
• Customer support information, including information you choose to include in communications with us, for example when sending a message through the Services.

Information we collect through cookies. We also automatically collect certain information about your interactions with the Services (“Usage Data”). To do this, we use cookies, pixels and similar technologies (“Cookies”). Usage Data may include information about how you use our Site and your account, such as device information, browser information, information about your network connection, your IP address and other information about your interactions with the Services.

Information we receive from third parties. Finally, we may obtain information about you from third parties, including service providers that collect information on our behalf, such as:

• Companies that support our Site and Services, such as Shopify.
• Our payment service providers, which collect payment information (such as bank account, credit or debit card details and billing addresses) to process your payment and fulfil your order, so that we can provide the products or services you have requested.
• When you visit our Site, open or click on emails we send you, or interact with our Services or advertisements, we or our partners may automatically collect certain information using online tracking technologies, such as pixels, web beacons, software development kits, third-party libraries and cookies.

Information we receive from third parties is processed in accordance with this privacy policy.