We offer a 30-day returns period, which means you have 30 days from receiving your item to request a return.

The customer is responsible for standard return postage costs. If an item is incorrect, faulty or damaged in transit, Avora will cover the return postage costs and provide a replacement or a full refund.

Avora takes full responsibility for handling any product complaints.

To return your item, you will also need your receipt or order number.

To start a return, contact us at support@avoramedic.com

If your return is accepted, we will send you a return postage label and instructions on how and where to send your parcel. Items sent back to us without a return request will not be accepted.

You can always contact us with any questions about returns at support@avoramedic.com

Damage and problems
Please inspect your order when it arrives and contact us immediately if an item is faulty, damaged or incorrect, so that we can assess the problem and put it right!

Exceptions / non-returnable items
Certain types of items cannot be returned, such as perishable goods (including food, flowers or plants), customised products (such as special orders or personalised items) and personal hygiene products (such as beauty products). We also do not accept returns of hazardous materials, flammable liquids or gases. Please contact us if you have any questions or concerns about your specific item.

Exchanges
The quickest way to ensure you receive the item you want is to return the item you have and, once the return is accepted, make a separate purchase for the new item.

European Union 14-day cooling-off period
Notwithstanding the above, if goods are being delivered to the European Union, you have the right to cancel or return your order within 14 days for any reason and without having to give a reason. You will also need your purchase receipt or receipt.

Refunds
We will notify you once we have received and inspected your return, and let you know whether it has been approved. If approved, your refund will automatically be issued to your original payment method within 10 working days. Please remember that your bank or credit card company may also take some time to process and credit the refund.

If more than 15 working days have passed since your return was approved, please contact us at support@avoramedic.com